How to get access to consumers’ inner world: the phenomenological approach

Do consumers have the answers why they purchase one brand or another? In recent years behavioral economics postulates are taken to extremes, affirming that what drives behaviour is not accessible to conscious introspection at all. From Systems 1’s perspective consumer behaviour depends on the context, emotions and senses dominate, memories change when recalled under different circumstances. Positivism and its underlying belief that consumers have the answers that explain their behavior is disputed.